experience

experience

experience

MHCI Capstone Project, Carnegie Mellon University

Research Lead | Jan – July 2025 | WIC Association of New York State

Spearheaded research strategy spanning policy, systems, and user contexts: leading expert and user interviews, concept testing, and desk studies; and distilled findings into strategic roadmaps that directly shaped advocacy and communication tools.

MHCI Capstone Project, Carnegie Mellon University

Research Lead | Jan – July 2025 | WIC Association of New York State

Spearheaded research strategy spanning policy, systems, and user contexts: leading expert and user interviews, concept testing, and desk studies; and distilled findings into strategic roadmaps that directly shaped advocacy and communication tools.

MHCI Capstone Project, Carnegie Mellon University

Research Lead | Jan – July 2025 | WIC Association of New York State

Spearheaded research strategy spanning policy, systems, and user contexts: leading expert and user interviews, concept testing, and desk studies; and distilled findings into strategic roadmaps that directly shaped advocacy and communication tools.

Gojek Indonesia

User Researcher | Dec 2019 – Apr 2023

Researched across Gojek’s various digital on-demand services, such as GoSend (Logistics), GoMart (groceries), GoClub (loyalty program), GoPlay (subscription video-on-demand), sustainability efforts, and other brand/market studies. Delivered insights by applying mixed methods to strengthen user understanding and guide product and business strategy.

Gojek Indonesia

User Researcher | Dec 2019 – Apr 2023

Researched across Gojek’s various digital on-demand services, such as GoSend (Logistics), GoMart (groceries), GoClub (loyalty program), GoPlay (subscription video-on-demand), sustainability efforts, and other brand/market studies. Delivered insights by applying mixed methods to strengthen user understanding and guide product and business strategy.

Gojek Indonesia

User Researcher | Dec 2019 – Apr 2023

Researched across Gojek’s various digital on-demand services, such as GoSend (Logistics), GoMart (groceries), GoClub (loyalty program), GoPlay (subscription video-on-demand), sustainability efforts, and other brand/market studies. Delivered insights by applying mixed methods to strengthen user understanding and guide product and business strategy.

works

works

works

Amplifying advocacy for Women, Infants and Children of New York State

Strategizing research that uncovered systemic impact, informing thoughtful design for all stakeholders in a layered ecosystem

Amplifying advocacy for Women, Infants and Children of New York State

Strategizing research that uncovered systemic impact, informing thoughtful design for all stakeholders in a layered ecosystem

Amplifying advocacy for Women, Infants and Children of New York State

Strategizing research that uncovered systemic impact, informing thoughtful design for all stakeholders in a layered ecosystem

Establishing key principles for online streaming journeys

Co-executing a large-scale concept testing, spanning an end-to-end user journey in the midst of a pandemic

Establishing key principles for online streaming journeys

Co-executing a large-scale concept testing, spanning an end-to-end user journey in the midst of a pandemic

Establishing key principles for online streaming journeys

Co-executing a large-scale concept testing, spanning an end-to-end user journey in the midst of a pandemic

education

education

education

Master of Human-Computer Interaction

Carnegie Mellon University | August 2025 | 4.11/4.33

Master of Human-Computer Interaction

Carnegie Mellon University | August 2025 | 4.11/4.33

Master of Human-Computer Interaction

Carnegie Mellon University | August 2025 | 4.11/4.33

Bachelor's Degree in Psychology

Universitas Indonesia | July 2019 | 3.79/4.00

Bachelor's Degree in Psychology

Universitas Indonesia | July 2019 | 3.79/4.00

Bachelor's Degree in Psychology

Universitas Indonesia | July 2019 | 3.79/4.00

skills

skills

skills

User Research: In-depth Interviews, Quantitative Analysis, Survey Design, Competitive Benchmarking, Focus Group Moderation, Persona Development, Journey Mapping, Data Processing, and Visualization

User Research: In-depth Interviews, Quantitative Analysis, Survey Design, Competitive Benchmarking, Focus Group Moderation, Persona Development, Journey Mapping, Data Processing, and Visualization

User Research: In-depth Interviews, Quantitative Analysis, Survey Design, Competitive Benchmarking, Focus Group Moderation, Persona Development, Journey Mapping, Data Processing, and Visualization

HCI: Service Design, Project Management, Workshop Moderation, Ideation Exercises

HCI: Service Design, Project Management, Workshop Moderation, Ideation Exercises

HCI: Service Design, Project Management, Workshop Moderation, Ideation Exercises

Tools: Google Workspace, Notion, Asana, SurveyMonkey, Qualtrics, Miro, Figjam, Crunch.io, SPSS, HTML, CSS, JavaScript

Tools: Google Workspace, Notion, Asana, SurveyMonkey, Qualtrics, Miro, Figjam, Crunch.io, SPSS, HTML, CSS, JavaScript

Tools: Google Workspace, Notion, Asana, SurveyMonkey, Qualtrics, Miro, Figjam, Crunch.io, SPSS, HTML, CSS, JavaScript

awards

awards

awards

LPDP Scholarship Awardee (Indonesia Endowment Fund for Education)
Indonesian Ministry of Finance, 2023
Fully-funded scholarship for master's degree

LPDP Scholarship Awardee (Indonesia Endowment Fund for Education)
Indonesian Ministry of Finance, 2023
Fully-funded scholarship for master's degree

LPDP Scholarship Awardee (Indonesia Endowment Fund for Education)
Indonesian Ministry of Finance, 2023
Fully-funded scholarship for master's degree

Emmeline Bianca Pujiaji

Doing research from the heart,
where human needs
guide thoughtful design

Doing research
from the heart,
where human needs
guide thoughtful design

based in Jakarta, Indonesia